More than anything, we want you to be happy! The best thing to do initially is to contact us, and we’ll do everything we can to resolve any issue.

ORDERING

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise, the order should be processed and dispatched, usually within 1-2 days. Please allow another 2-3 working days for delivery.

PRICE

Your payment is taken as you place your order, so you will always be charged at the rate advertised at the point of ordering.

JAR SUBSTITUTIONS

Our jars may occasionally change in appearance slightly from those shown for quality control reasons. If there are any significant changes, we’ll contact you before dispatch.

QUALITY CONCERNS

We take great pride in the quality and condition of our products, and they should reach you in the best possible condition. When you receive your order, please open it as soon as possible and inspect it. If you aren’t happy with what you find, please email us at love@nojolondon.co.uk with details and pictures if possible. We will do our best to put it right. If you’d like a replacement order, we can send that out for you, or if you'd rather just have your money back, we can do that too.

Likewise, if the box has been damaged during delivery, please email us as soon as possible with pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery, so please contact us straight away. We cannot accept any claims for damage or deterioration after delivery unless we’re informed immediately. Nor can we accept responsibility for quality deterioration due to the following delivery issues:

• Incorrect addresses
• Unopened parcels
• Delayed deliveries due to weather problems
• Gifts to recipients who are unable to receive parcels

TITLE

Guilt Free Enterprises Ltd retains all rights of ownership and possession of the goods until full payment has been received.

RETURNS

Any unwanted items must be returned, with their packaging unopened and in the same condition as you received them. Once opened, all products are non-returnable unless faulty. For any quality-related issues, we will reimburse you for postage.

DELIVERY

Our couriers take 2-3 days to deliver to most of the UK. To some parts of Scotland and offshore islands, delivery may take longer. If we anticipate any issues, we will contact you as soon as possible.

We do our best to deliver on the date you have requested, but at busy times of the year, delivery times can be extended. Please ensure the delivery address and postcode are correct, as we cannot be responsible for non-delivery due to incorrect addresses. In the event of extreme weather or other events beyond our control (e.g. civil actions, delivery vehicle breakdowns), we cannot be held responsible for delivery delays.

It is best if someone is available to receive and sign for the delivery. However, we can arrange for the couriers to leave the parcel in a safe place without a signature if required. If no one is home, the couriers will do this by default. Please provide detailed instructions for a safe place for the parcel if necessary.

PAYMENT

We accept payment online by Maestro, Solo, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service, ensuring that all your information remains completely confidential. We never see any of the card numbers ourselves.

Payment is taken as you place your order. If the payment is not authorised successfully, your order will not be processed. Please ensure you receive both a confirmation of your order and payment by email. If you have not received one of these, your order may not have been placed successfully.

CANCELLATION

If you wish to cancel your order, please contact us as soon as possible. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery. Guilt Free Enterprises Ltd t/a NOJO reserves the right not to accept or to cancel any order once accepted, without penalty.

YOUR FEEDBACK

To help us improve our terms & conditions, including privacy policies, please provide us with your feedback. You can email us at: love@nojolondon.com.

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our website.

These Terms and Conditions do not affect your statutory rights as a consumer.

COMPANY INFORMATION

Guilt Free Enterprises Ltd is a company incorporated in England and Wales and registered under Company Number 09804604.

Address: 219 Burton Road, Derby, England, DE23 6AE